In these frequently asked questions we have made every effort to include the answers to any question you may have in our product pages. If not … or if you missed anything … we hope that the information on this page is useful to you.
If you don’t find the answer to your question here, please give us a call or contact us via chat or the contact form on our contact page >
Yes. There is a large car park next to the Quadrant Systems building.
Our experiences take place at Quadrant Systems, Burgess Hill.
The reception, canteen and toilets are all on the ground floor. The experiences are conducted in the Full Motion Simulators which have large stairways up to the flight deck.
We regret to say that although wheelchair access may be ok for much of the building it is not possible to gain access to the simulators.
Quadrant Systems do not allow video or photos to be taken of the outside of the building, the inside of the building and therefore the outside of the simulator.
You are permitted to take video and photos while inside the simulator.
Any photos or video are to be for personal use.
Should you wish to film or take photos for commercial use, we ask that you discuss with us before your booking as there will be a further fee per hour that would need to be paid.
For those undertaking the experience, the minimum age is 18 years of age.
You are able to bring anyone over the age of 16 years of age as a guest in the simulator. For teenage guests we ask they remain respectful and well behaved … this is a training facility with professional pilots. We are privileged to be able to be there.
Yes, you can bring people with you.
There is room in the simulator for your instructor, you and two other people.
We ask that guests are over 16 years of age.
We would ask that when organising your experience that you check with us to ensure that the situation with the pandemic allows for guests at the time.
These Full Motion Simulators are used for pilots to train and build up enough hours, knowledge and confidence to fly the real thing.
As such … yes … they match the real thing exactly.
We are privileged to have access to such amazing machines.
As you will know. A Fixed Base Simulator doesn’t move. They can be brilliant pieces of kit and even though they don’t move they can give the illusion of movement.
The Full Motion Flight Simulators that we have access to are a different beast. Instead of the £100k price tag a decent fixed base set-up will set you back, the Full Motion is nearer to £15 million!
With its hydraulic legs, it offers 6 degrees of movement to allow for you to not only believe you are flying from what you see but also feel! The feel of differing weathers can be applied to your flight including wind patterns and turbulence from mild to extreme!
There are also classifications of simulator that make one a training tool and the other a Full Flight System … which the simulators we use are.
Pilots come in all shapes and sizes.
If you are able to travel on a passenger aircraft without issues … you will be fine when it comes to using the simulator.
There are thousands of options when it comes to choosing the locations you want to fly to and from. The systems the simulators use are kept up to date and the software being used will be the most current.
As such, you will most likely be able to fly to and from your chosen airports, even if quite obscure.
As training machines for numerous airlines that fly out of the UK, there are certain locations that will be more detailed due to the fact they are used more often to train with.
This isn’t to suggest your airport or location won’t be possible.
It may however be less detailed.
You can read more about the locations fully mapped in the systems by reading the article detailing the airports available in the Full Motion Simulators.
Please do ask us before you have your experience and we will let you know how detailed your favourite location is.
As far as flight times, you will be limited by the time you have in the simulator. You can of course take off from one place … get to cruising altitude and then skip the middle bit. It is possible to drop you 10 miles (for example) from your chosen landing strip. Be advised though that this may ruin the immersion of the experience. It really depends on what you are trying to achieve.
You will have booked the simulator for a period of time. What you decide to do with that time and who you decide to share it with is up to you! Be aware, there’s a lot to take in and time flies … fast!
If you decide to split your time with someone else you may find that you won’t get the full experience you may have been hoping for, particularly if there were landings, weather types, levels of turbulence you wanted to experience.
As such, if more than one person wants to control the simulator we would suggest it is applied to experiences of over 60 minutes.
In short … if you booked 90 minutes in the captain’s chair flying the simulator … you get 90 minutes flying the simulator.
As soon as you step into the simulator it is all about you and what you want to achieve. We will have a briefing but this will be performed before you get to the simulator in one of the briefing rooms. As such we suggest you arrive ahead of your allotted slot. You will be advised as to when to arrive when you book your experience. Depending on what you want to do and the instructor’s schedule, there may be time after the allotted time in the simulator to talk through your performance.
Our instructors are all fully qualified commercial and simulator pilots. They bring to you a wealth of knowledge and experience, combined 30 years and over 45,000 hours of flight time in the air.
I am afraid we can not promise a particular instructor for your experience. It highly depends on their availability: they may well be flying actual commercial aircraft that day!
All of our instructors have a wealth of knowledge and experience and we are confident that you will have an amazing time regardless of who is your co-pilot.
This hasn’t happened to us yet BUT with the pandemic in mind we do ask that you take a cautious approach to deciding if you should or shouldn’t go forward with your experience.
If someone else is with you on the day and you are not able to perform the experience, we will allow you to gift it to your friend.
We do not offer refunds after 30 days and will not re-book within a week of the experience date. This is due to needing to book the time slot with our third party (Quadrant Systems) which after this point is not refundable to us.
A “Combo” voucher or combination flight allows for you to have half of your allotted time in one simulator and half of it in the other.
So 120 minutes would be 60 minutes in the B737 and 60 minutes in the A320.
You can choose to have this time all at once … one after the other OR you can book them on different days.
We offer refunds in the first 30 days of purchase. Even in this circumstance we would charge a £20 fee for the admin involved.
Please keep this in mind if you are gifting this to someone in several months’ time.
The general plan for the experiences are outlined on each of the simulator product pages.
It is highly dependent on your experience. We can assume you are brand new to being in a cockpit or we can treat you like a seasoned pilot. The latter may be more appropriate for home simmers or if you have completed multiple fixed base experiences previously.
If there are specific things you want to accomplish during your time with us, let us know ahead of time or tell the instructor when you arrive.
Our instructors will be able to talk through what may interest you in the initial briefing. They know the great views, exciting approaches and landings. We will create a plan for you before you go in to ensure that you get an experience tailored to you.
Most definitely. Specific weather conditions? Engine down? Do you have a specific challenging landing you want to try? The time is yours and what we do during it is down to you.
We have had people previously ask us to pretend that the pilots have been taken ill and they, as a passenger, are asked to step up and land the plane! With us pretending to be air traffic control!
In these circumstances we would ask you to speak to your doctor first. If they give the thumbs up … we defer to their medical experience.
Generally we go by this … if you can travel in an aeroplane normally, you will be fine in the Full Motion Simulator.
You are responsible for your own well-being though … consult a doctor if you think you will have any issues.
However much we would like to say we are … we are not the only company offering such an experience.
You may find that some companies speak of having “Full Motion” when it is actually a fixed base set up that has then been added to some form of platform.
Others suggest they offer full motion by offering a VR headset and putting you in a chair that moves around.
Our experiences are held in Level D (fit for pilot training) Full Motion Simulators. Full flight decks on top of hydraulics offering 6 degrees of movement. You will likely not be able to distinguish it from the real thing.
There are a few companies that have access to such machines.
From what we have found though we are the most reasonable when it comes to price … particularly notable as we refuse to skimp on our standards when it comes to delivering the experience.
Quadrant Systems provide pilot training for both individuals wanting to start their career and airlines looking to hone the skills of their workforce.
They have given Full Motion Experience permission to use their £15 million flight simulators, usually reserved for commercial and military pilot training.
We are incredibly pleased to be able to offer experiences in these amazing pieces of flight training. Each simulator is given a rating (Level D) which allows for it to be used for training professional pilots.